Why Aren't My Emails Sending?
A checklist, in order, for when Revnu's emails aren't going out. Each check says where to look and how to fix it, from an approval that's still waiting to a payment problem, plus what happens to emails that were waiting.
Note
Connected on the Connections page means Revnu can reach the mailbox. Sending also depends on the checks below: a pause that protects the mailbox, your email provider, the daily limit, or an approval waiting for you.
Match what you see to the right check:
| What you see | Go to |
|---|---|
| Nothing sent, and nothing in Review | 1. An approval, then 2. A mailbox |
| The row says Needs Reconnect | 3. Reconnect |
| It sent, then stopped | 8. Revnu paused the mailbox |
| "Undeliverable" notices about the sender | 9. Your provider blocked it |
| Revnu says it couldn't verify addresses | 6. Email verification |
| Revnu says it sent, but it isn't in your Gmail Sent folder | How to know an email really went, and the FAQ below |
Otherwise, work down this list in order. Most problems are one of the first few:
Check Review
Open Review and approve anything waiting. Your first sequence always waits for you. Check 1.
Check a mailbox is connected
Open Connections > Reach People. Gmail or Outlook must say Connected, not Needs Reconnect. Checks 2 and 3.
Check the leads have an email
Open Leads. Leads still in Prospects or Qualified have no email ready. Check 5.
Tip
You can also ask Revnu "why hasn't anything sent?" It checks the same things and tells you what's holding it up.
1. Is an approval still waiting?
Where to look: Review in the dashboard. Then, on Leads, pick the campaign and check the steps pill next to it (for example 3 Steps). Needs Approval means it's waiting for you.
Your first sequence always waits for your approval. A sequence can also wait again after Revnu changes its copy, even by one link. Every email waits if Emails is set to Ask Me First in Settings > Agent.
Fix: Approve the sequence or the email cards. See sequences.
2. Is a mailbox connected?
Where to look: The sequence shows Needs an Inbox and "Nothing can send until you connect an inbox." Or Connections > Reach People has no Gmail or Outlook connected.
Approved emails send from a connected mailbox, so connecting one is what gets them moving.
Fix: Connect Gmail or Outlook. See connect Gmail or Outlook. Buying sending inboxes is a separate, optional step.
3. Does the mailbox need reconnecting?
Where to look: The Gmail or Outlook row in Connections says Needs Reconnect. In Inbox, the account menu says "Needs reconnecting" next to it.
Fix: Press Reconnect and sign in again. The teammate who connected that mailbox reconnects it. Emails that came due in the meantime are marked failed, so ask Revnu to send them again afterwards. Revnu messages you within a few minutes of a mailbox dropping, with how many emails are waiting and the reconnect link. If nobody messaged you but sending stopped, check Connections for Needs Reconnect anyway.
4. Are your sending inboxes still warming up?
Where to look: In Inbox, open the account menu. A sending inbox Revnu bought says Warming up until it's ready.
Fix: Wait, or connect your own Gmail or Outlook to send meanwhile. Warm-up takes days to weeks. See sending inboxes.
5. Do the leads have a working email?
Where to look: Leads. Leads still in Prospects or Qualified have no email ready. A lead in Declined may be one Revnu couldn't find an email for.
Revnu checks every address before it sends, so your mailbox stays clear of bounces. A first cold email goes only to an address the check confirmed, even after you approve, from any mailbox. That protects your sender reputation.
Fix: Ask Revnu "which leads are missing an email?" and it looks again. Keep the check on: it's what protects your mailbox.
6. Does Revnu say "email verification is unavailable"?
Where to look: Revnu tells you in chat that it couldn't verify addresses, and the leads stay in Qualified or Drafted instead of moving to Sending.
The address check didn't complete, so Revnu holds those emails until it does. A short wait costs your mailbox far less than a bounce. Revnu handles the check on its side.
Fix: Nothing to change in your account. Ask Revnu to check the addresses again later, and "which emails are still held?" to see what's waiting. A held email shows in Sent once it goes.
On a trial, the end time stays fixed. If held checks took up part of your trial, write to support@revnu.com about it.
7. Did you pause?
Where to look: What Needs Your Approval in Settings > Agent. If every setting says Ask Me First and you didn't set them that way, someone said "pause", "stop sending" or "ask first".
Pausing switches every approval setting to Ask Me First and cancels emails that were waiting to send. Replies you already approved still go.
Fix: Set the settings back the way you want them, and ask Revnu to send the cancelled emails again.
8. Did Revnu pause a mailbox to protect it?
Where to look: Ask Revnu "is any of my mailboxes paused, and why?"
Revnu watches every mailbox and pauses one automatically when bounces climb, your email provider refuses or limits mail, sending errors repeat, or the connection needs signing in again. Emails that were waiting move to after the pause.
Fix: Usually nothing: sending resumes on its own. If bounces caused it, ask Revnu to check the list it's sending to. If the provider blocked the mailbox, see the next check.
9. Has your email provider blocked the mailbox?
Where to look: Revnu messages you that your email provider is blocking outgoing mail from an address. Your mailbox may also hold "Undeliverable" notices that say the sender was blocked, such as a 5.1.8 or 5.7 error code.
Microsoft or Google sometimes stops accepting mail from an address it thinks sends spam, often a brand-new mailbox sending cold email. Revnu spots it fast, pauses that mailbox and marks those contacts as bounced. Those contacts didn't receive it.
Fix: Your email admin releases the address, which is the step that clears it: on Microsoft 365, under Restricted entities in the Microsoft Defender portal; on Google Workspace, from the alert center in the Google Admin console. If the block is still there when the pause ends, Revnu pauses again. Meanwhile, send from another mailbox or let Revnu buy sending inboxes. See will Revnu's emails land in spam?.
10. Is there a payment problem?
Where to look: A banner at the top of the dashboard, and Settings > Account.
If a renewal fails, you get three days while the payment is retried. After that, Revnu pauses everything, including email. The banner shows how many emails are ready to send.
Fix: Press Try My Card Again or Pay Another Way on the banner. The waiting emails go out once you've paid. See payment problems.
11. Is the trial waiting for a card?
Where to look: A full-screen message: Add Your Card to Keep Going.
If your trial started without a card, Revnu pauses at this point until you add one.
Fix: Add your card. Revnu picks up where it stopped. Nothing is charged before the trial ends. See the free trial.
12. Is it outside the sending window, or over the limit?
Where to look: On Leads, pick the campaign, press the steps pill next to it and open Settings. It shows the Sending Window and Timezone. Ask Revnu "how many went out today?" for the count.
Emails Revnu sends on its own go out inside the window, in each prospect's time zone, on weekdays unless Sending Days is Every Day. That covers your own mailbox too. Only an email you approve or send yourself, or one to a lead with no saved time zone, leaves your own mailbox straight away. Your own mailbox sends at most 50 a day and 20 an hour. Follow-ups wait their set number of weekdays.
Fix: Usually none: the emails go at the next open slot. To widen the window or change the time zone, edit it there or tell Revnu. See sending limits.
What happens to emails that were waiting?
| What stopped sending | Waiting emails |
|---|---|
| You said pause or ask first | Cancelled. Ask Revnu to send them again. |
| Mailbox needs reconnecting | Marked failed as they come due. Ask Revnu to resend after you reconnect. |
| Revnu paused a mailbox to protect it | Moved to after the pause. |
| The email provider blocked the mailbox | Moved to after the pause. Contacts whose email bounced aren't retried. |
| Email verification was unavailable | Held until a check passes. |
| Payment problem | Held, then sent once you've paid. |
| Trial waiting for a card | Held until you add a card. |
| Outside the window or over the limit | Sent at the next open slot. |
Still stuck?
Ask Revnu "what's stopping my emails?" first. For anything else, see get help from a person.
Frequently Asked Questions
I approved the sequence. Why has nothing been sent?
Usually because no mailbox is connected yet. Approved emails send from a connected mailbox. Connect Gmail or Outlook in Connections > Reach People, and Revnu starts the sequence within minutes. If a mailbox is connected, check that the leads have a working email.
My mailbox says Connected. Why can't it send?
Connected means Revnu can reach the mailbox. Sending also depends on a protective pause after bounces, your email provider, the daily limit and your approvals. Ask Revnu "what's stopping my emails?", or use the table at the top of this page.
Gmail shows as connected but sending stopped. What do I do?
Open Connections and check the Gmail row. If it says Needs Reconnect, press Reconnect and sign in again, then ask Revnu to resend anything that failed. If it's connected, ask Revnu whether a mailbox is paused or blocked, or the daily limit was reached.
Why does Revnu say email verification is unavailable?
Revnu checks every address before it sends, and when that check can't run it holds the emails so nothing bounces. They send as soon as a check passes. Ask Revnu to check the addresses again later, and keep the check on.
Why did my mailbox stop sending after emails came back as "Undeliverable"?
Your email provider is blocking mail from that address. Revnu spots it fast, pauses the mailbox and tells you. Your email admin releases the address, which is the step that clears it.
Are my queued emails lost if I pause?
Pausing cancels emails that were waiting to send, and Revnu tells you which. Ask Revnu to send them again when you're ready. A payment pause is different: those emails are held and go out once you've paid.
Why isn't an email in my Gmail Sent folder?
Check you're looking in the mailbox shown on the Connections row. With more than one connected, Revnu picks which one sends unless you tell it. Emails from sending inboxes Revnu bought for you leave from those inboxes, so find them in the Sent box in the dashboard's Inbox. An email still waiting on an approval, an address check or the sending window isn't in Sent until it goes. See how to know an email really went.
Does my own inbox send on weekends?
Only if you want it to. Sending Days is Weekdays Only by default, so emails Revnu sends on its own wait for Monday, in the prospect's time zone. Set it to Every Day in the sequence's Settings to send at weekends. An email you approve or send yourself leaves straight away, on any day.