Keep People Off Your Outreach

To keep your customers off your outreach, block their domains. Add your customers' website domains, such as acme.com, to the Block List in Settings > Agent, and nobody at those companies gets an email or a LinkedIn message.

The block list also takes single email addresses and LinkedIn profiles. Revnu won't save anyone on it as a lead to contact. What else an entry blocks depends on its kind and the channel (see the table). For a lead Revnu is already contacting, use the lead's status menu on Leads.

How do I block a company or a person?

1. 1

   Open the Block List

   Open Settings and choose the Agent tab. Scroll to Block List and press Add Entries.

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2. 2

   Paste what to block

   Paste emails, website domains or LinkedIn profile links, one per line. A column copied from a spreadsheet, or a CSV, works too. Add a reason in the box below if you like, such as "existing customers".

3. 3

   Press Add

   Revnu tells you how many it added. Anything it can't read as an email, a domain or a LinkedIn profile is listed as not added, so you can fix it.

4. 4

   Check someone is blocked

   Type their email, domain or profile into the check box at the top of the Block List.

You can also tell Revnu in chat: "never contact anyone at acme.com". Revnu adds entries when you ask. It never removes one on its own.

What does each kind of entry block?

Revnu checks the block list right before every email and every LinkedIn invite, message or InMail, so one entry protects every channel.

How do I keep my existing customers off the list?

Block their domains. Copy the website or email domain column from your customer list into Add Entries, or upload the file in chat and say "add every company in this file to my block list". Do the same for competitors and partners.

Does the block list stop emails already going out?

It depends on the entry:

• A domain entry stops every email and LinkedIn message to that company, follow-ups and replies included.

• An email entry stops every email to that address, follow-ups and replies included.

• A LinkedIn entry stops every LinkedIn invite and message to that person, including a step already queued.

Revnu checks the block list right before every send, on both channels, so an entry added mid-sequence stops the very next message. It stops replies in a conversation that's already going, too.

To stop everything to one lead now, use the lead's status menu:

1. Open Leads and find the lead.

2. Click its status to open the menu.

3. Choose Contacted, Meeting Booked, Customer or Not a Fit. Revnu stops every email and sequence step to that lead until you clear it.

4. Or choose Do Not Contact, which also puts the company on your block list.

Questions about blocking

Can I block a whole country or a domain ending like .de?

Use Memory for that. The block list takes emails, domains and LinkedIn profiles, so an entry such as .de isn't accepted. To keep Revnu away from a country, say it in your request and add it to who you sell to in Settings > Memory. Revnu follows it on every new list. See keep leads to one country.

Does Not a Fit block the company?

No. Not a Fit stops Revnu contacting that lead, which is the whole company, not just the person on it. Queued emails are cancelled, and later emails and LinkedIn sequence steps to that company are refused. But the company isn't added to your block list, and you can clear the status later to hand the lead back.

Do Not Contact is the one that also puts the company's domain on your block list.

What about someone who has left a company?

Their old work email stops working, but they may turn up at a new company. Block their LinkedIn profile to keep them off LinkedIn wherever they work, and their personal email if you have it.

What you do with their old company depends on what you want:

• You still want that company. Don't mark it Not a Fit, because that stops contact with everyone there. Tell Revnu:

  Jane left Acme. Find who does her job now and write to them instead.

  It should find the replacement and contact them.

• You don't want that company. Mark the lead Not a Fit, or block its domain to keep it off for good.

Can I remove someone from the block list?

Yes, with one exception. Press Unblock next to the entry and confirm. Revnu can contact them again. A lead that was already declined because of the block stays declined.

The exception is unsubscribes. When someone unsubscribes from an email sent by one of Revnu's sending inboxes, their entry shows Unsubscribed as who added it, and Locked instead of Unblock. They stay blocked for good so Revnu never emails them again.

When someone replies to one of your emails asking to be removed, Revnu adds them to the block list as well.